|
|
 |
|
|
Bluff City Properties LLC - 555 Huff Street - Winona, MN 55987
PH 507-454-4444 Fax 507-474-0066 Email office@WinonaStudentHousing.com
|
|
|
|
Please scroll to the bottom of this page for important information
|
|
|
|
Dear Valued Renters:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
If your repair request involves severe property damage to your apartment or house AND it requires immediate repairs to avoid further damage (for example: water flooding a unit from leaking roof or plumbing problem, any leaking pipes or toilet continuously running, furnace/boiler not working in winter, broken windows or doors in winter), or if it involves a noise complaint, please call 507-454-4444 and follow the instructions to reach our 24 hr emergency line.
|
|
|
|
 If your request is urgent, but not an emergency, we generally respond within one business day.
|
|
|
Routine, non-urgent requests will be addressed on a priority basis within two to five business days.
|
|
|
|
If your request involves promised improvements to your unit, please review your lease to determine the date by which the improvements are to be completed.
|
|
|
|
|
We are providing a NEW on-line system to submit AND track your maintenance requests. This new system is call OsTicket. This system allows you to check your maintenance ticket, once it has been submitted to us. When filling out the OsTicket form, be sure to put in
YOUR BUILDING ADDRESS & APARTMENT NUMBER.
While we are in this transitional phase of implementing this new maintenance request system, we will all retain the old system for a short time. ( see below )
|
|
|
|
|
 |
|
|
|
|
When filling out the repair form, be sure to put in your
BUILDING ADDRESS & APT NUMBER.
FAILURE TO GIVE US THIS INFORMATION WILL MAKE US HAVE TO CONTACT FOR THIS INFORMATION and this will DELAY YOUR REPAIR
|
|
|
|
|
CLICK HERE
TO CREATE YOUR MAINTENANCE TICKET
|
|
|
|
By submitting this Maintenance Ticket via osTicket, I hereby give permission to Bluff City Properties LLC., its employees and/or contractors to enter my unit any time between 8 a.m. and 8 p.m. to make requested and/or necessary repairs until completed. (e signature)
|
|
|
|
|
|
|
|
|
Our old maintenance system will be
retained for a short time, see below.
|
|
|
|
NOTE: ALL Fields below are required for submission
|
|
|
|
Quality Assurance: Your satisfaction is our highest priority! If our staff have not met your concerns within the guidelines listed above, or if you are not satisfied for any reason with the services you have received regarding your maintenance or repair request, or for any other reason, click on the link below.
QUALITY ASSURANCE
|
|
|
|
This link is your direct access to the management of Bluff City Properties LLC. You will receive a response within 1-2 business days.
Thank you for choosing Bluff City Properties LLC. for your housing needs.
|
|
|
|
|
|
Copyright 2008-2028 Bluff City Properties LLC. All rights reserved.
|
|
|
We make every effort to insure the information on this web site is correct. Sometimes,due to lag in technology and the varying market, some information maybe out of date. The information on your LEASE and RULES AND REGULATIONS will reflect the correct information for your rental agreement..
|
|
|
|
Bluff City Properties LLC. : Member, Winona Housing Association;
Winona Chamber of Commerce; Better Business Burea Accredited Business
|
|
|
